Samsung’s latest flagship phone seems to be holding up better than the now-discontinued Note7 in the “don’t go up in flames” department, but the Galaxy S8 isn’t completely devoid of issues.
First, users were reporting that their phone screens had a red tint to them— an issue that Samsung promptly fixed with a . Now, to add to Samsung’s recent tech woes, users have been complaining that the S8 and the S8+ keep spontaneously restarting with no good reason.
A thread about the problem on Samsung’s U.S. community page — spotted by Android Authority — currently has more than a hundred replies, and many of them boil down to the same issue: Both variants of the phone just keep restarting for users.
“I picked up my Galaxy S8 and everything seems to be working well except the phone keeps restarting itself. I have had it for about 10 hours now and it has already restarted 7 times while I was using it,” says one user.
“…the S8+ start unlimited self-rebooting loop, so I need to hard reset the S8+ to the factory setting like 7-8 times, and the problem is still not fixed,” complains another.
“My S8+ is doing the same thing. It randomly restarts and then the SD card keeps popping up asking me to transfer files,” says another.
While some users see a connection between the restarts and usage of an SD card, the issue appears to be different for everyone. Worse still, some users’ apps rearrange after every restart, making the issue more annoying than just a restart issue.
Samsung’s Galaxy S8 and S8+ have been on the market for a week in the U.S. — after a record-setting pre-order period — and the phones are launching in Europe today. As always, the launch has been accompanied by some complaints about various issues, but nothing nearly as serious or widespread as Note 7’s exploding battery debacle.
Considering the large number of pre-ordered phones, a couple of dozen complaints is far from worrisome, but could be an indication of another software bug that Samsung needs to remedy.
We’ve contacted Samsung about the issue and will update the article when we hear from them.